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External Affairs Manager  

Reports to:       Director of the South Carolina Service Commission 

Level/Status:    Management - Full-time; exempt 

In compliance with the Fair Labor Standards Act, this position is classified as an exempt position and the employee is not eligible for overtime. Some evening and weekend hours are required.

 

Supervises:       N/A now, with the potential to manage AmeriCorps members, and/or  

    contracted staff 

Hiring Range:  $40,000 - $43,000

Last Updated:   November 2019 

 

Key Function/Purpose of Position:    

The External Affairs and Disaster Services Manager will assist in conducting activities that fall under the mission of the South Carolina Commission for National and Community Service. Specifically, the position will implement strategies to increase Commission brand awareness, and lead all disaster response support functions.   

 

UWASC Responsibilities:

  • Along with other members of the management team, ensure implementation of the organization’s strategic plan 
  • Support the growth objectives and daily operation of the South Carolina Commission on National and Community Service / South Carolina Service Commission (SCSC) 
  • Assist AmeriCorps grantees with development and implementation activities throughout the state of South Carolina 
  • Work as a team with Commission staff to accomplish broader goals of the SCSC and UWASC 
  • Develop and maintain partnerships with the national service community 

 

Specific Duties:

External Affairs  (Estimated 85% of time)

  • Steward the South Carolina Service Commission’s Communication and Marketing efforts 
  • Design & Purchasing Branded Promos, Signage 
  • Brand Campaigns and Community Engagement  
  • UWASC Website development and maintenance 
  • Responsible for capturing the essence of AmeriCorps in photos and other digital media for promotional materials. This includes travel to programs to compile stock photos.
  • Draft and implement a social media annual calendar– responsible for social media engagement and content development 
  • Primary platforms: Instagram and Facebook 
  • Coordinate Brand Ambassador Schedule and the Annual Member of the Year Award 
  • Design & Update Branded Documents & Templates 
  • Alumni & Commissioner Engagement 
  • Strong ability to communicate our brand and tell the National Service story to intergenerational audiences  
  • Attend and present at recruitment events such as career and college fairs 
  • Draft and Publish Press and Media Releases  
  • Governor and Mayoral Proclamations  
  • Foster relationships with media contacts to air PSA, maintain contracts for Billboard recruitment campaign, and other campaigns as they arise. (Primary contacts: TV, Billboard, and print)

  

Disaster Services   (Estimated 10% of time)

  • Assist Director in streamlining workflows, updating policies and procedures and other support as it relates to Disaster Response 
  • Serve as liaison between Emergency Management and CNCS Disaster Services Unit (Coordinate NCCC and A-DR Serve in a leadership role during a disaster; serve as primary liaison for the Commission to South Carolina Emergency Management Division and CNCS   
  • Serve in a leadership role during a disaster; serve as primary liaison for the Commission to South Carolina Emergency Management Division and CNCS   
  • T teams) 
  • Volunteer Chair on South Carolina Voluntary Organizations in Response to Disaster
  • Maintain Galaxy Digital Account  
  • Collaborate with other states through the network of America’s Service Commission to identify best practices for Commission involvement in disaster response; Respond as needed/requested in support of other States in response 
  • Collaborate with the Disaster Services Unit of CNCS to identify best practices for Commission involvement in disaster response 
  • Participate with other Commission staff in local, state, and regional AmeriCorps trainings and events 


Other (Estimated 5% of time)

  • Serve as a constant ambassador for AmeriCorps South Carolina  
  • Attend trainings, meetings, and events required by CNCS and the SC Service Commission 
  • Support the United Way Association’s Board of Directors and Commissioners with reports, training and development as needed 
  • Coordinate special initiatives supported by CNCS, Commissioners, or the UWASC Board of Directors 
  • Support other Commission committees as assigned 
  • Contribute to the achievement of measurable goals and objectives for the SC Service Commission 

 

Education:

  • Bachelor’s Degree or higher 

 

Experience:

  • 1-3 years of successful work experience of similar responsibility and complexity 
  • Previous participation as a member or staff in a National Service program such as AmeriCorps, VISTA, or Peace Corps is preferred 
  • Demonstrated oral and written communication skills 
  • Past experience coordinating events and/or trainings 
  • Ability to work with volunteers, committees and board members in the implementation of strategies, plans and projects 
  • Successful track record of managing multiple projects 
  • Canva and or Adobe experience strongly preferred  

Additional Information:

In addition to our role as the state-level professional association for 25 local United Ways in South Carolina providing training, technical assistance, and policy advocacy, UWASC serves as the legal and fiduciary authority for the SC Commission on National and Community Service and SC 2-1-1.  In those roles we maintain multiple MOU’s with diverse partners throughout the state. It is reasonable that as a member of our team, this position will have contact and interaction with all aspects of service provided by UWASC. Work shifts may vary with some extended hours due to crisis or disaster situations. 

 

Key Skills:

  • Must be a skilled and experience presenter with excellent communication, interpersonal skills 
  • Demonstrated oral and written communication skills 
  • An eye for photography and design
  • Interacts well with others and is able to maintain positive working relationships throughout the community with diverse groups of people and within a wide variety of work environments  
  • Ability and willingness to travel  
  • Must attend meetings, conference calls, and events on-time 
  • Computer literate  
  • Ability to read, analyze and interpret data and reports 
  • Ability to respond effectively to the most sensitive inquires or complaints 
  • Ability to calculate figures and amounts, including percentages 
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists 
  • Ability to interpret instructions in a variety of forms 
  • Ability to work with volunteers, committees and board members in the implementation of strategies, plans and projects 
  • Knowledge of the non-profit sector in South Carolina 
  • Knowledge of the AmeriCorps and programs supported by the Corporation for National and Community Service. 

 

Core Competencies:

Commitment to Excellence 

A personal and professional commitment to excellence and to the mission, values and ethical standards of United Way Association of South Carolina.

 

Builds Relationships 

Initiates, builds and continuously strengthens relationships with all customers, internal and external, by constantly seeking to understand and respond to customer needs; has demonstrated ability to build and maintain relationships with diverse groups with a focus on customer service excellence. 

 

Acts and Thinks Strategically 

Embraces UWASC’s mission and vision in all endeavors; continuously monitors incremental and end results to document progress, adjust strategies, evaluate success, and set future goals; has developed crisis management skills; ability to work both independently and in groups, demonstrates good judgment and discretion.     

           

Achieves Results 

Demonstrates initiative; maintains a persistently focused effort; results-oriented with a commitment to continuous quality improvement; sets appropriate timeline goals and creates specific plans to meet them; has ability to manage time and activities to successfully implement project or task plans. 

 

Communicates Effectively 

Communicates in an open, candid and consistent manner; delivers information effectively in a variety of settings including one-on-one, team, and diverse group presentations or meetings.  Delivers information effectively in a variety of formats including written, electronic, oral, small and large group.

 

Decisiveness 

Exhibits the ability to take initiative in identifying problems, generating possible solutions, and reach a decision on the most effective strategy for a given situation.  Good judgment is demonstrated under pressure; is able to make decisions in a timely and thoughtful manner, as well as take appropriate risks in order to achieve results; ability to work in a fast-paced environment with rapidly changing priorities.

 

Project Planning 

Exhibits the ability to plan, organize, implement and evaluate the activities, goals, and objectives for a project; demonstrated ability to manage and prioritize multiple tasks and meet deadlines; mastery of time management and organization skills.

 

Leadership 

Demonstrates strong ethical leadership to achieve high quality, sustainable results; contributes to the team experience by supporting and encouraging ownership of common goals and objectives.  Exhibits and embraces core values of integrity and accountability in all actions, communication and decision-making.

Transportation:   

  • Must have a driver's license valid in the State of South Carolina and access to an automobile for use during work hours. 

 

Physical Demand:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and see, talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is frequently required to stand; walk; and occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. 

 

The above statements are intended to describe the general nature and level of work being performed by the individual in this position.  They are not intended to be an exhaustive or exclusive list of all duties, responsibilities, and skills required of the position.

 

 To apply...

Submit the following to volunteer@uwasc.org by 12/1 at Midnight EST. *Please note that the Director of the Commission will be collecting and reviewing all applications submitted through this inbox. This is not a volunteer position, nor is this inbox monitored by volunteers.

  • Cover Letter
  • Resume
  • Three work samples

What to expect in the application process:

  • Applications will be reviewed, and top applicants will be scheduled for phone interviews.
  • Phone interviews will occur December 11th and 12th.
  • In-person interviews will occur the week of December 16th.
  • Anticipated offer date is December 20th.
  • Anticipated start date is January 6th.

 

Dates are goals, and subject to change.

 

 

As a believer in the power of committed volunteers to positively impact communities, the United Way Association of South Carolina is a proud Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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