SC 2-1-1 serves as a safety net for all individuals needing help finding assistance, by helping improve the effectiveness and coordination of health and human services across the state. The statewide program provides information about and referral to health and human service resources. The service is available 24/7, 365 days per year. It is FREE and CONFIDENTIAL.
You can use SC 2-1-1 in four ways:
- Dial 2-1-1 on your phone to speak with an agent.
- Search for services in your community at SC211.org.
- Live Chat with an agent at SC211.org.
- Download the SC 2-1-1 App on your mobile device.
SC 2-1-1 has a robust database with information on over 14,000 local, state, regional and national resources. UWASC leverages its contact center assets to handle outsourcing of contact center services needed by a number of state agencies. By providing these support services, we are able to scale our 2-1-1 infrastructure and address small and large scale events alike, providing much needed service referrals to individuals and families in need. These partnerships allow us the opportunity to reinvest into direct services to South Carolinians... services that would otherwise require funding from other sources, such as disaster and emergency relief.
Statewide and National Partnerships
Department of Health & Environmental Control
Central Appointing for health clinics
Department of Social Services
Lieutenant Governor’s Office on Aging
Simplified process for seniors to connect with local Office on Aging
SC Emergency Management Division
Public Information Phone System (PIPS) staffing support and overflow calls
Volunteer Income Tax Assistance central appointments
Lifeline Suicide Prevention Hotline
CDC Flu-on-Call Information Line
Anti-Human Trafficking screening, reporting, and referral
Working With Us
SC 2-1-1 makes is easier for South Carolina residents to Get Connected to the services and resources. Governmental agencies, community-based and faith-based organizations, collations, support services, and other groups are invited to join SC 2-1-1 by listing your resources in our directory. It's easy to get started, just visit SC211.org and create an account or download the Agency Application Form.
We also offer an array of support services that help to streamline processes and create greater efficiencies for agencies and their clients. Through our contact center services, not only do we handle inbound calls, but use the latest multichannel functionality to our a robust IVR, online chats, outbound texts, and outgoing calls. Our contact center agents maintain the highest levels of call center certifications. We even over multi-lingual client support for over 135 different languages. To learn more about partnering with SC 2-1-1, call 803.929.1000.
Real-time Needs Data | Intake Services | Limited Case Management | Employee Assistance Program | Navigation Services | Crisis Counseling